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Filing a Complaint

I was at a meeting recently where a frequent flyer mentioned that when he books his flights online, he’s able to make a note in the special services section that he has hearing loss. It’s important to him, because he has missed many flights as a result of not being able to fully understand the […]

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Weekly Reading: Putting the “C” into Connectivity

Did I force the visual and literary connection between USB-C and vitamin C, my favorite vitamin in the whole wide world? Yes, yes I did. Was it hard to find a stock image of vitamin C that actually spelled out “C” — as in putting the “C” into connectivity — rather than just showed healthy […]

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Good Sound Sounds Good

Video quality is easy to judge; sound quality, not so much. I’m still struggling to understand the perceptual processing behind this, but most people seem to be able to identify good image quality much more readily than they can identify good sound quality. Beauty may be in the eye of the beholder, but sound quality […]

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Weekly Reading: A Control Interface on Your Wrist?

By all accounts, last week’s InfoComm Connections in San Jose, Calif., was a great success. Think the big InfoComm show, complete with education, exhibits and keynotes, but on a smaller, more localized level and geared a lot more toward technology managers and in-house AV pros. Now what? Now we turn our full attention toward June’s InfoComm 2015 […]

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Why Loyalty Matters to Manufacturers and What They Can Do to Earn It

“You seem to really prefer working with the ____ rep team. Why is that exactly?” As a member of a hardware manufacturer, I am part of an elite group. Depending on the economic cycle, product curve, or current trend of the moment, I’m allowed to vent about shifting bid specs, slow payables, having to predict […]

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