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Quick Management Tip: Remove Barriers to Performance

Most employees have annoying little things associated with their jobs. Things that they think slow them down, make no sense, or get in their way. You won’t know about them if you don’t ask. Tom Peters called it “Management by Walking Around” or “MBWA”. Since most managers don’t know about these irritants, they don’t realize […]

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Quick Management Tip: Scenario Planning

If you’re driving at 45 miles per hour and you take your eyes off the road for three seconds then slam on the brakes, your vehicle will travel 377 feet before you stop. A lot can happen in 377 feet when something unanticipated happens.  Like a deer. A long-time client owns a seasonal business operating a tall […]

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How Much Does 5 Minutes Cost?

It’s been my experience at most of the integration companies I’ve consulted with that there is sometimes a lack of understanding of the effects on the company of good quality and poor quality. And I often ask, “What does it cost the people downstream from one another — in terms of time, money, productivity, morale, […]

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Smart Working: Am I Working Right Now?

It’s Sunday morning. I’m having a cup of coffee, listening to music on the radio and writing a blog about technology and its impact on our lives. Am I working right now? You’re reading this blog, learning about my perspective on work. Will this activity benefit you personally or professionally? What time of day is […]

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Shhh, My Cough is My Business

You know how you sit in the waiting room at the doctor’s office for, like, 45 minutes? Then they take you through a door and into an exam room — where you wait some more? Have you ever sat there, not knowing what to look at, and overheard your doctor talking to someone else in […]

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